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Call Center Software ... buying tips...please
These are my tips, if you have know more let me know,
• How many requests do you handle per month?
• Where do your requests originate from? (Phone, fax, email, web, online chat?) How many to
• What are your primary calls? (Inbound or outbound? sales or service? internal or external?)
• How many agents handle these calls? In how many locations?
• What metrics do you currently use to measure performance?
• What phone system are you currently using?
• What systems will the call center need to connect with? (Existing phones, databases, CRM, etc.)
• What's your budget for this purchase?
• What IT resources are available to help integrate and maintain the system?
• How will you measure the success of the new system?
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