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What is a warranty?
Let's start from the beginning here and make sure we understand what a basic warranty is. According to the dictionary the definition of the word warranty is:
A guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the seller will, without charge, repair or replace defective parts within a given time limit and under certain conditions.
The given time limit for a basic laptop warranty is usually 1-year, but conditions vary widely between manufacturers and it is important to read the terms to understand exactly what is and is not covered.
In general, a basic laptop warranty and service support should at least give you:
1-year of protection from the date of receiving the laptop
Hardware support for defects in a laptop material or workmanship
7-day a week access to some type of technical support such as call-in, email or chat
Mail-in repair service should trouble shooting via phone prove futile, or shipment of replacement part to the customer if it is deemed the fix can be easily done by the user
Return and replacement of any laptop that is simply dead (non-working) on arrival (DOA)
A basic warranty and support does not include or cover:
At home fix and repair service
Accidental drops or spills that break the laptop
Loss of laptop through theft, fire, power surge or some natural phenomenon
International support for when problems arise and you're in another country
"How to" support for things such as installing 3rd party software or removing viruses
That's a quick take on what a basic warranty is and isn't, but as stated, conditions for each company vary widely so pay attention when buying
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